4 elements spa by Althoff
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Spa Etiquette

The visit to our 4 elements spa by Althoff.should be as relaxing as possible for all guests. Therefore, we have established a small spa etiquette that we kindly ask you to follow in order to be prepared for the perfect time out from everyday life.

Early booking

We recommend that you book your beauty and wellness treatments in good time.

Preparation as a hotel guest

We ask that you arrive in your bathrobe ten minutes before your wellness session is due to begin.
Time lost due to late arrival cannot be ‘added on’.

Preparation as a day guest

We ask that you arrive 15 minutes before your wellness session is due to begin, in order to allow sufficient time to get changed and explore the spa area. We have fluffy towels, bathrobes and slippers ready for you during your stay. Time lost due to late arrival cannot be ‘added on’.


We ask for your understanding that we cannot carry out all treatments in the case of certain pre-existing conditions. With that in mind, please fill in our health questionnaire before the start of your treatment.

Cancellation policy

We take great care in the preparation of your wellness sessions, so we ask you to contact us at least 24 hours beforehand if you need to change an appointment. In case of a shorter notice period, we reserve the right to charge 80% of the treatment price.


The sauna area is a textile-free zone and – like both relaxation rooms – reserved for adults from the age of 16.

Pool / gym

‘KIDS’ SPLASH TIME’ 2 – 4 p.m.
Youngsters under the age of 16 can let loose during this period (only accompanied by an adult – parents/guardians are responsible for their children).

Piece & quiet

To respect the relaxation of other guests, we ask you to switch off your mobile phone and avoid using laptops and tablets whenever possible.


Please leave all valuables, jewellery and watches in your room safe.

Opening Hours

All Balance Spa

Monday - Sunday: 07:00 am - 09:00 pm (for house guests)
Sunday - Friday: 10:00 am - 09:00 pm (for day guests)
„KIDS‘ SPLASH TIME“ daily 02:00 pm - 04:00 pm

Monday - Sunday: 10:00 am - 09:00 pm

Monday - Sunday: 10:00 am - 07:00 pm
Reservations upon request and availability