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BE WELL


The Althoff Hygiene Program

Your health, and that of our employees, is our highest priority, so we have prepared all necessary safety measures and will be a prudent host to you.

During the past weeks a team of experts has been working intensively on the "BE WELL" hygiene programme by the Althoff Hotels. It is a matter of the heart for us to offer you the greatest possible security and excellent service during your stay in our hotels

It is inevitable that some measures will result in a reorientation of our offers, we have modified catering offers, will have to comply with official requirements for your event and will have alternative programs for the spa. We ask for your understanding in advance.

With the following measures we will do our utmost to protect you, our valued guests, our team and all friends of the Althoff Grandhotel Schloss Bensberg.

Althoff Grandhotel Schloss Bensberg Lobby Bar

Public areas

  • Hand disinfectant dispensers in the public areas (lobby, restaurants, bar, elevators)
  • Disinfection dispenser at the reception and toilets
  • Regularly disinfection of contact surfaces (door handles, elevator call button, counter surfaces at receptions etc.)
  • Regular ventilation of public areas
Althoff Grandhotel Schloss Bensberg Empfang Check-in

Reservation, reception, check-in and check-out

  • Only one signature on arrival, if you have already submitted all guest data online
  • We recommend a cashless payment if possible
  • Disinfection of the room keys
Althoff Grandhotel Schloss Bensberg Vendôme

Restaurant and bar area

  • Guests, can sit together according to contact restriction
  • Opening hours can vary
  • It may happen that guests dine at longer intervals as a result
  • Disinfection of tables, counters, invoice folders, menus etc. after each use
  • Food and drink lists can be viewed online via your device
Althoff Grandhotel Schloss Bensberg Tagungen und Veranstaltungen Ballsaal Krug mit Wasser

Events

  • Implementation of specifications according to DEHOGA NRW

  • Any kind of events and conventions are allowed again without any restrictions.

  • Private events or parties (weddings, birthdays, company parties) are also allowed without any restrictions. 

  • Masks are no longer compulsory.

  • We are a reliable partner for videoconferencing with appropriate equipment

  • Regular disinfection of all surfaces by staff as well as regular airing of the event rooms.

Althoff Grandhotel Schloss Bensberg Juniorsuite

Room cleaning services

  • Surface disinfection of the guest rooms in consultation with the guest
  • Regular disinfection of door handles, light switches, handrails on stairs etc. at high frequency
  • Cleaning products with Dr. Schnell certificate