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BE WELL


The Althoff Hygiene Program

Your health, and that of our employees, is our highest priority, so we have prepared all necessary safety measures and will be a prudent host to you.

During the past weeks a team of experts has been working intensively on the "BE WELL" hygiene programme by the Althoff Hotels. It is a matter of the heart for us to offer you the greatest possible security and excellent service during your stay in our hotels

It is inevitable that some measures will result in a reorientation of our offers, we have modified catering offers, will have to comply with official regulations for your event and will have alternative programs for the spa. We ask for your understanding in advance.

With the following measures we will do everything to protect you, our valued guests, our team and all friends of the Althoff Hotel Fürstenhof.

Public areas

  • Mandatory mouthguards for employees in contact with guests
  • Face masks are provided for our guests on request
  • Hand disinfection dispensers in public areas (lobby, restaurants, bar, elevators)
  • Disinfection dispenser at the reception and toilets
  • Distance markings (at least 1.5 metres distance) at the places in the hotel with an increased number of guests
  • Hourly disinfection of contact surfaces (door handles, elevator call button, counter surfaces at receptions etc.)
  • Regular ventilation of public areas
  • Maximum number of two persons for simultaneous use of the lift (except for persons travelling together)
  • Attention is drawn to hygiene rules of conduct through notices at central points
  • due to official order no use of the sauna; swimming pool, fitness room and beauty & wellness are at your disposal

Reservation, reception, check-in and check-out

  • Only one signature on arrival, if you have already submitted all guest data online
  • We recommend a cashless payment if possible
  • Disinfection of room keys and cards

Restaurant and bar area

  • The prescribed minimum distance to adjacent tables is maintained
  • guests, can sit together according to contact restriction
  • Opening hours can vary
  • It may happen that guests dine at longer intervals as a result
  • Disinfection of tables, counters, invoice folders, menus etc. after each use
  • Food and drink lists can be viewed online via your device

Events

  • Events of an educational nature (conference, seminar, further education) may be held with immediate effect and without guest restrictions
  • It is important to ensure intervals, hygiene measures, a presentation of the customer's conference content and guest documentation
  • We are also a reliable partner for video conferences with the appropriate equipment
  • Regular disinfection of all surfaces by employees and regular ventilation of the event rooms
  • Lunch and coffee break offers à la carte or e.g. in the form of lunch boxes
  • Food of any kind must be served individually pre-portioned or served
  • Participation in wedding ceremonies with up to 20 persons from the closest circle of family and friends is allowed, regardless of the household. This regulation also applies in the restaurant
  • Events with a purely gastronomic background (service clubs, balls, etc.) are still prohibited

Room cleaning

  • A room seal is placed at the entrance, a minibar seal is placed at the minibar. This makes it clearly visible that no other person has opened the room / minibar in the meantime
  • Surface disinfection of the guest rooms in consultation with the guest
  • Regular disinfection of door handles, light switches, handrails on stairs etc. at high frequency
  • Equipment such as magazines, writing utensils, decorative cushions or plaids must be removed from the rooms until further notice
  • Cleaning productswith Dr. Schnell certificate

Current rebooking and cancellation rules

In order to offer you the best possible flexibility in these uncertain times, all guests and customers can cancel their reservations made directly through us from 1 June onwards and not exceeding 30 June free of charge.