BE WELL

The Althoff Hygiene Program

Your health, and that of our employees, is our highest priority, so we have prepared all necessary safety measures and will be a prudent host to you.

During the past weeks a team of experts has been working intensively on the "BE WELL" hygiene programme by the Althoff Hotels. It is a matter of the heart for us to offer you the greatest possible security and excellent service during your stay in our hotels

It is inevitable that some measures will result in a reorientation of our offers, we have modified catering offers, will have to comply with official requirements for your event and will have alternative programs for the spa. We ask for your understanding in advance.

With the following measures we will do our utmost to protect you, our valued guests, our team and all friends of the Althoff Grandhotel Schloss Bensberg.

Public areas

Mandatory mouthguards for employees in contact with guests
Face masks are provided for our guests on request
Hand disinfectant dispensers in the public areas (lobby, restaurants, bar, elevators)
Disinfection dispenser at the reception and toilets
Distance markings (at least 1.5 metres distance) at the places in the hotel with an increased number of guests
Hourly disinfection of contact surfaces (door handles, elevator call button, counter surfaces at receptions etc.)
Regular ventilation of public areas
Maximum number of two persons for simultaneous use of the lift (except for persons travelling together)
Attention is drawn to hygiene rules of conduct through notices at central points
Limited use of fitness and spa areas

Reservation, reception, check-in and check-out

Only one signature on arrival, if you have already submitted all guest data online
We recommend a cashless payment if possible
Disinfection of the room keys and cards

Restaurant and bar area

The prescribed minimum distance to adjacent tables is maintained
Guests, can sit together according to contact restriction
Opening hours can vary
It may happen that guests dine at longer intervals as a result
Disinfection of tables, counters, invoice folders, menus etc. after each use
Food and drink lists can be viewed online via your device

Events

Implementation of specifications according to DEHOGA NRW
Conferences that companies were previously only allowed to hold on their own premises are now also permitted in the hospitality industry again
The same applies to extracurricular educational offers as well as conferences of societies, associations, etc.
Congresses are again permitted with a special hygiene and infection protection concept
Events with more than 100 participants are again permitted with a special hygiene and infection protection concept
Events or parties (weddings, birthdays, company celebrations) remain prohibited as before
Minimum distance of 1.5 metres between tables
We are a reliable partner for video conferences with the appropriate equipment
Lunch and coffee break offers à la carte or e.g. in the form of lunch boxes
Regular disinfection of all surfaces by employees and regular ventilation of the event rooms

Room cleaning services

A room seal is placed at the entrance, a minibar seal is placed at the minibar. It is clearly visible that no other person has opened the room / minibar in the meantime
Surface disinfection of the guest rooms in consultation with the guest
Regular disinfection of door handles, light switches, handrails on stairs etc. at high frequency
Equipment such as magazines, writing utensils, decorative cushions or plaids must be removed from the rooms until further notice
Cleaning products with Dr. Schnell certificate

Current rebooking and cancellation rules

In order to offer you the best possible flexibility in these uncertain times, all guests and customers can cancel their reservations made directly through us from 1 June onwards and not exceeding 31 June free of charge.