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BE WELL


The Althoff Hygiene Program

Your health, and that of our employees, is our highest priority, so we have prepared all necessary safety measures and will be a prudent host to you.

During the past weeks a team of experts has been working intensively on the "BE WELL" hygiene programme by the Althoff Hotels. It is a matter of the heart for us to offer you the greatest possible security and excellent service during your stay in our hotels

It is inevitable that some measures will result in a reorientation of our offers, we have modified catering offers, will have to comply with official requirements for your event and will have alternative programs for the spa. We ask for your understanding in advance.

With the following measures we will do our utmost to protect you, our valued guests, our team and all friends of the Althoff Grandhotel Schloss Bensberg.

Public areas

  • Mandatory mouthguards for employees in contact with guests
  • Face masks are provided for our guests on request
  • Hand disinfectant dispensers in the public areas (lobby, restaurants, bar, elevators)
  • Disinfection dispenser at the reception and toilets
  • Distance markings (at least 1.5 metres distance) at the places in the hotel with an increased number of guests
  • Regularly disinfection of contact surfaces (door handles, elevator call button, counter surfaces at receptions etc.)
  • Regular ventilation of public areas
  • Maximum number of two persons for simultaneous use of the lift (except for persons travelling together)
  • Attention is drawn to hygiene rules of conduct through notices at central points
  • Limited use of fitness and spa areas

Reservation, reception, check-in and check-out

  • Only one signature on arrival, if you have already submitted all guest data online
  • We recommend a cashless payment if possible
  • Disinfection of the room keys

Restaurant and bar area

  • The prescribed minimum distance to adjacent tables is maintained
  • Guests, can sit together according to contact restriction
  • Opening hours can vary
  • It may happen that guests dine at longer intervals as a result
  • Disinfection of tables, counters, invoice folders, menus etc. after each use
  • Food and drink lists can be viewed online via your device

Events

  • Implementation of specifications according to DEHOGA NRW
  • Conferences that companies were previously only allowed to hold on their own premises are now also permitted in the hospitality industry again
  • The same applies to extracurricular educational offers as well as conferences of societies, associations, etc.
  • Congresses are again permitted with a special hygiene and infection protection concept
  • Events with more than 300 participants are again permitted with a special hygiene and infection protection concept
  • Events or parties (weddings, birthdays, company celebrations) are permitted for up to 150 participants
  • Minimum distance of 1.5 metres between tables
  • We are a reliable partner for video conferences with the appropriate equipment
  • Lunch and coffee break offers à la carte or e.g. in the form of lunch boxes
  • Regular disinfection of all surfaces by employees and regular ventilation of the event rooms

Room cleaning services

  • Surface disinfection of the guest rooms in consultation with the guest
  • Regular disinfection of door handles, light switches, handrails on stairs etc. at high frequency
  • Equipment such as magazines and writing utensils must be removed from the rooms until further notice
  • Cleaning products with Dr. Schnell certificate