BE WELL Hygiene Program

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Your health, and that of our employees, is our highest priority, so we have prepared all necessary safety measures and will be a prudent host to you.

During the past weeks a team of experts has been working intensively on the "BE WELL" hygiene programme by the Althoff Hotels. It is a matter of the heart for us to offer you the greatest possible security and excellent service during your stay in our hotels

It is inevitable that some measures will result in a reorientation of our offers, we have modified catering offers, will have to comply with official requirements for your event and will have alternative programs for the spa. We ask for your understanding in advance.

In order to offer all guests and staff the highest possible level of safety, we have stipulated that all our staff (whether recovered or vaccinated) are also tested daily. The test is supervised and documented.

With the following measures we will do our utmost to protect you, our valued guests, our team and all friends of the Althoff Grandhotel Schloss Bensberg.

Althoff Grandhotel Schloss Bensberg Lobby Bar

Public areas

Mandatory mouthguards for employees in contact with guests
Face masks are provided for our guests on request
Hand disinfectant dispensers in the public areas (lobby, restaurants, bar, elevators)
Disinfection dispenser at the reception and toilets
Distance markings (at least 1.5 metres distance) at the places in the hotel with an increased number of guests
Regularly disinfection of contact surfaces (door handles, elevator call button, counter surfaces at receptions etc.)
Regular ventilation of public areas
Maximum number of two persons for simultaneous use of the lift (except for persons travelling together)
Attention is drawn to hygiene rules of conduct through notices at central points
Limited use of fitness and spa areas

Althoff Grandhotel Schloss Bensberg Empfang Check-in

Reservation, reception, check-in and check-out

Only one signature on arrival, if you have already submitted all guest data online
We recommend a cashless payment if possible
Disinfection of the room keys

Althoff Grandhotel Schloss Bensberg Vendôme

Restaurant and bar area

The prescribed minimum distance to adjacent tables is maintained
Guests, can sit together according to contact restriction
Opening hours can vary
It may happen that guests dine at longer intervals as a result
Disinfection of tables, counters, invoice folders, menus etc. after each use
Food and drink lists can be viewed online via your device

Althoff Grandhotel Schloss Bensberg Tagungen und Veranstaltungen Ballsaal Krug mit Wasser

Events

Implementation of specifications according to DEHOGA NRW
Conferences that companies were previously only allowed to hold on their own premises are now permitted again in the hospitality industry.
The same applies to extracurricular educational offers as well as conferences of societies, associations, etc.
Congresses and events without person restrictions are allowed again. A complete vaccination or recovery is a prerequisite.
Private events or parties (weddings, birthdays, company parties) are allowed without person restriction. For dancing events, a PCR or POC test maxium 6 hours old in additon to full vaccination or recovery is a prerequisite.
In principle, masks are compulsory indoors. Masks may be removed at fixed seating areas and provided the minimum distance is observed.
We are a reliable partner for videoconferencing with appropriate equipment
Regular disinfection of all surfaces by staff as well as regular airing of the event rooms.

Althoff Grandhotel Schloss Bensberg Juniorsuite

Room cleaning services

Surface disinfection of the guest rooms in consultation with the guest
Regular disinfection of door handles, light switches, handrails on stairs etc. at high frequency
Equipment such as magazines and writing utensils must be removed from the rooms until further notice
Cleaning products with Dr. Schnell certificate